Privacy Policy

Eighteen Medical is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy describes how we collect, use, and share your information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products you view, what websites or search terms referred you to our site, and how you interact with our website. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device that often include a unique identifier. Learn more about cookies and how to disable them at www.allaboutcookies.org.
  • Log Files: These track actions on our site, collecting data including your IP address, browser type, internet service provider, referring/exit pages, and timestamps.
  • Web Beacons, Tags, and Pixels: These electronic files record how you browse the site.

When you make a purchase or attempt to do so through our website, we collect certain information, including your name, billing and shipping addresses, payment information, email address, and phone number. This information is referred to as “Order Information.”

When we mention “Personal Information” in this policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to:

  • Process your payments, arrange for shipping, and provide invoices/order confirmations.
  • Communicate with you regarding your orders.
  • Screen for potential risk or fraud.
  • When in line with your preferences, provide you with information or marketing related to our products or services.

We use Device Information to:

  • Identify potential risks and fraud (particularly IP addresses).
  • Improve our website and optimize user experience.
  • Analyze customer interactions and the success of our marketing campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us operate our website and fulfill orders. For example:

We may also share your Personal Information to comply with laws and regulations, respond to subpoenas, or protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising here:

Additionally, you can opt out through the Digital Advertising Alliance’s portal: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and request corrections, updates, or deletions. If you wish to exercise this right, contact us at the details below.

Additionally, if you are a European resident, we process your information to fulfill contracts with you (such as an order) or to pursue our legitimate business interests. Please note that your information may be transferred outside of Europe, including to the United States.

Data Retention

We retain your Order Information for our records unless and until you request its deletion.

Security

We take precautions to protect your personal information. When you submit sensitive data (such as credit card details), it is encrypted and securely transmitted. You can verify this by checking for a lock icon in your browser’s address bar or ensuring the URL begins with “https.”

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need access for specific tasks (such as billing or customer service) are granted permission. Our servers storing personal information are maintained in a secure environment.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

For more information about our privacy practices or if you have questions, please contact us at:

Eighteen Medical
5909 Mulvane Dr, Plano, TX 75094
Phone: 214-919-5794
Email: sales@eighteenmedical.com

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